Return policy and Right of cancellation of Markus Erhard GmbH
You may cancel your contract within 14 days, without giving reasons, in writing (e.g. letter, fax, email) or by sending back the goods – in case they have been shipped to you before the deadline. The period begins upon receipt of this notification in writing, but not before receipt of the goods to the recipient (in case of recurring deliveries of similar goods, not before receipt of the first partial delivery) and also not before fulfillment of our obligations according to Article 246 § 2 in connection with § 1 paragraph 1 and 2 Introductory Act to the German Civil Code, and our obligations according to § 312e paragraph 1 sentence 1 German Civil Code, in conjunction with Article 246 § 3 German Civil Code. The cancellation is effective as long as the cancellation or the goods are dispatched to us within the deadline of the cancellation period.
The cancellation is to be addressed to:
Am Eichenwäldchen 18
Consequences of cancellation
In case of a valid cancellation, all mutually received performances as well as emoluments taken (e.g. interest), if applicable, are to be restituted by either side. If you are unable or partially unable to restitute the merchandise to us or can only restitute it in a deteriorated condition, then you have to insofar compensate for its value where applicable. For the deterioration and derived benefits, you must pay compensation only if the deterioration is due to usage of the matter, which is beyond the consideration of the characteristics and functioning by examination. By “examination of the characteristics and functioning” one understands the testing and evaluation of the respective goods, as it is possible and common in a retail store. Things that can be shipped by parcel are to be returned on our risk. You are obliged to bear the costs of the return shipment, if the merchandise delivered corresponds to the merchandise ordered, and if the price of the merchandise to be sent back does not exceed an amount of 40 EUR or if, where the price is higher, you have at the date of the cancellation not yet rendered consideration or given a part payment. In all other cases, the return shipment for you is free of charge. Things that cannot be shipped by parcel will be picked up. All reimbursement obligations must be fulfilled within 30 days of the declaration of cancellation. The period begins for you when you send your cancellation or the goods, for us with their reception.
End of cancellation policy
The right of cancellation does not apply to contractual statements about orders where the products are customized (manufactured uniquely) / or are clearly tailored to personal needs. The right is also excluded, unless otherwise agreed between the parties, for:
- goods which to their nature and their use are not suitable for return shipment;
- audio or video recordings and computer software if the delivered data carriers have been unsealed by the customer. Unsealed and / or used markers, books, journals, magazines, and washed and / or unsealed and / or amended textiles;
- all legally standardized cases according § 312d paragraph 4 German Civil Code.